DISPATCH

All stocked items will be dispatched within 24-48 hours from the date the order was placed. However, this can occasionally take longer due to promotions and stock availability. We will always let you know if there is a delay in your order. Please note that all orders are sent on weekdays only. A tracking number will be emailed to you once your order has been dispatched. If you have an urgent order please contact info@unnsure.com.au. 

AUSTRALIA

All domestic orders over $50 receive FREE express shipping. Orders under $50 are a flat rate of $8 for standard shipping and $12 for express shipping. Express shipping within Australia estimated delivery 1-2 business days. Standard shipping within Australia estimated delivery is 3-5 business days. *Please note delivery times are estimates only after shipment and cannot be guaranteed* 

NEW ZEALAND

All New Zealand orders over $150 receive FREE standard shipping. Orders under $150 are a flat rate of $12 for standard shipping and $15 for express shipping. Standard shipping to New Zealand estimated delivery is 3-10 business days. Express shipping to New Zealand estimated delivery is between 2-5 working days. 

USA AND CANADA

All USA and Canada orders receive FREE shipping over $200. Orders under $200 are a flat rate of $20 for standard shipping and $35 for express shipping. 

INTERNATIONAL

All other countries receive FREE shipping over $200. Orders under $200 are a flat rate of $35 for standard shipping and $40 for express shipping. 

TAXES AND DUTIES

Please note that all customer charges and taxes (including VAT) are payable by the receiver. Unnsure is not responsible for any charges incurred for receiving orders internationally. 

INCORRECT ADDRESS

Please ensure that the postal address provided at check out is CORRECT. It is your responsibility to provide the correct address for their order. If the wrong delivery address is provided, Unnsure will not refund your order or offer a replacement. 

ORDER DOES NOT ARRIVE

Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. Unnsure is not responsible for fault of delivery by Australia Post.